Privacy Policy
This Privacy Policy explains how Marketing Team HQ collects, uses, stores and shares personal information when someone visits the website, submits an application, starts a trial, purchases services or communicates with the agency.
| Policy point | How it works |
|---|---|
| Information collected | Contact details, business information, application answers, subscription references, communications and limited website usage information. |
| Why it is used | To review applications, provide trials and services, manage subscriptions, communicate with clients, secure the website and meet legal obligations. |
| Payments | Stripe collects and processes payment details directly. Marketing Team HQ does not receive or store complete card numbers. |
| Privacy requests | Email info@marketingteamhq.com to request access, correction, deletion or another right available under applicable law. |
1Information we collect
- Identity and contact information, including name, work email address, telephone or WhatsApp number and business name.
- Business and application information, including website URL, business type, platform, revenue range, marketing budget, current results, goals and previous marketing activity.
- Transaction and subscription information, including the selected plan, Stripe customer, Checkout and subscription references, payment status and billing events. Complete card details are entered directly into Stripe and are not stored by Marketing Team HQ.
- Communications, approvals, feedback, access information and materials supplied while considering or receiving services.
- Technical and usage information made available by the browser or hosting infrastructure, such as IP address, device or browser information, referring pages, timestamps and security logs. Analytics and advertising information is collected only when the required consent has been provided.
2How we use information
- To receive, review and respond to trial applications and enquiries.
- To create and administer a seven-day trial, subscription and client relationship.
- To deliver agreed marketing services, reports, communications and support.
- To process billing events, prevent duplicate submissions, identify failed payments and maintain business records.
- To protect the website, investigate misuse and improve reliability and performance.
- To send promotional communications only where permitted by applicable law and, where required, with consent. Service and billing messages are not promotional communications.
3Legal grounds
Depending on the applicable law and the context, Marketing Team HQ may process information to take steps requested before entering a contract, perform a contract, comply with a legal obligation, pursue legitimate business interests that do not override individual rights, or act on consent. Consent may be withdrawn at any time without affecting processing already carried out lawfully.
4Service providers and disclosures
Information may be shared only as reasonably necessary with service providers that support the website and services, including Supabase for application and subscription data, Stripe for Checkout and billing, Hostinger or the applicable hosting and email provider, and Google Tag Manager or advertising and analytics providers when the visitor has given the relevant consent. These providers process information under their own terms and privacy notices.
Information may also be disclosed when required by law, to protect legal rights or security, in connection with a business reorganisation, or with the individual’s direction or consent. Marketing Team HQ does not sell complete payment card information and does not receive it from Stripe.
5International processing
The website and its service providers may process information in countries other than the individual’s location. Where applicable law requires it, Marketing Team HQ will rely on an approved transfer mechanism or another lawful safeguard.
6Retention
Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining application and billing records, resolving disputes, preventing fraud and meeting tax, accounting or legal obligations. Retention periods may differ according to the information and applicable law.
7Security
Marketing Team HQ uses reasonable administrative and technical measures designed to protect information. No internet transmission or storage system can be guaranteed completely secure. Applicants and clients should avoid sending payment card details or unnecessary sensitive information by email or through free-text form fields.
8Privacy rights
Depending on location and applicable law, an individual may have rights to request access, correction, deletion, restriction, portability or objection; withdraw consent; and complain to an appropriate data protection authority. Identity may need to be verified before a request is completed. Some information may be retained where legally required or necessary to establish or defend legal claims.
9Cookies and tracking
The website uses browser storage and may use cookies or similar technologies. Necessary technologies support security and remember privacy preferences. Analytics and marketing technologies, including Google Tag Manager and tags deployed through it, are disabled until the visitor provides the relevant consent. Further details are available in the Cookie Policy, and preferences can be changed through Cookie settings in the website footer.
10Business audience and children
The website and services are intended for businesses and their authorised adult representatives. They are not directed to children, and Marketing Team HQ does not knowingly request personal information from children through the trial application.
11Contact and updates
Privacy questions and requests may be sent to info@marketingteamhq.com. This policy may be updated when services, providers or legal obligations change. The version published on this page will be the current version.