Failed Payment Policy
Marketing services are prepaid. If a renewal or invoice is not paid by its due date, work pauses so the agency does not continue producing, publishing or managing campaigns without an active paid service period.
| Policy point | How it works |
|---|---|
| Due date | Payment must clear before the next service period begins. |
| Immediate effect | Production, publishing, campaign management and meetings may pause on the due date. |
| Cure period | The client has three calendar days to correct the payment without a new onboarding review, subject to team availability. |
| Restart | Work resumes after cleared payment and may require a revised schedule. |
1Payment responsibility
The client is responsible for keeping billing details current, approving bank or card verification requests and ensuring sufficient funds are available. An invoice is not considered paid until funds have cleared.
2What happens when payment fails
- Marketing Team HQ may notify the billing contact by email and may also contact the client through the approved communication channel.
- Scheduled posts, campaign changes, creative production, reports, meetings and other active work may pause immediately.
- The agency will avoid launching new spend or commitments on the client’s behalf while payment remains unresolved.
- The client remains responsible for advertising charges and third party subscriptions billed directly by those providers.
3Three day cure period
The client has three calendar days after the due date to correct the payment. This period keeps the engagement eligible to resume without a full reapplication, but it does not require the team to continue work while unpaid. Deadlines and publishing dates may move by the length of the pause or longer if production capacity has been reassigned.
4Service suspension and closure
If payment is still outstanding after three calendar days, the account may be marked inactive and reserved team capacity may be released. Resuming service may require full payment of outstanding invoices, payment for the next service period and confirmation of a new start date. Marketing Team HQ is not responsible for performance changes caused by a payment related pause.
5Repeated payment failures
Marketing Team HQ may require a different payment method, advance payment for a longer period or discontinue service when payments fail repeatedly. Any bank, processor or chargeback fees actually incurred may be added only when permitted by the service agreement and applicable law.
6Chargebacks and disputes
The client should contact info@marketingteamhq.com before initiating a chargeback so the agency can review the invoice and supporting records. Filing a chargeback does not cancel the service agreement or remove payment obligations for authorized work. Marketing Team HQ may suspend all services while a payment dispute is open.